Virtual Care: Monitoring Patients Between Clinic Visits-Webinar Recording

Video Transcription

Video Summary

In this comprehensive virtual webinar, Joey Oliver, co-founder and COO of Ossie Light, elaborates on virtual care monitoring for patients between clinical visits, focusing primarily on remote patient monitoring (RPM) rather than telehealth visits. He emphasizes the growing need to manage complex patients with multiple chronic conditions—currently affecting 150 million U.S. adults—and how virtual care programs can improve patient outcomes, enhance engagement, reduce emergency visits, and offer economic benefits through reimbursement models.<br /><br />Oliver categorizes virtual care into three types: device-based monitoring (such as RPM and remote therapeutic monitoring), care plan-driven programs (including chronic care management, principal care management, behavioral health integration), and transitional care programs focused on post-hospital discharge coordination. He outlines key reimbursement structures primarily based on time spent interacting with patients and data monitoring, with evolving CMS guidelines aimed at expanding eligibility and flexibility.<br /><br />The presentation stresses that successful virtual care programs require thoughtful planning, adequate resources, consistent patient and provider engagement, workflow integration, and clear communication among clinic staff and patients. Outsourcing options exist but must be carefully evaluated for compliance and quality of patient interactions. Oliver concludes by underscoring the value of these programs in improving chronic condition management, medication adherence, and care coordination, recommending ongoing assessment and adjustments for sustainability and effectiveness.

Keywords

physician burnout

mid-career doctors

medical practice dissatisfaction

delegating administrative tasks

AI tools in healthcare

incremental changes

continual learning

work-life balance

patient recall lists

virtual care monitoring

remote patient monitoring

chronic condition management

patient engagement

reimbursement models

device-based monitoring

care plan-driven programs

transitional care programs

CMS guidelines