Difficult Patients, Regulators, and Lawyers: How to Keep %#@^ from Hitting the Fan

Create Account

Availability

On-Demand

Access expires on Dec 31, 2026

Cost

Resident/Student: $20.00

AOA Member: $60.00

Non-Member: $85.00

Military: $20.00

Retired: $20.00

Affiliate/Allied Health Professional: $0.00

Staff: $0.00

Credit Offered

1 AOA Category 2-A Credit

OVERVIEW
Sometimes, %#@^ hits the fan. As hard as we try to screen patients well, no one’s processes are perfect. Mismanaged expectations can create post-procedure headaches, and even when you set expectations properly, other issues, sometimes psychiatric, may blossom into full view on post-treatment visit number one. We’ll discuss how to prevent conflict before it starts and how to manage it when it occurs. We‘ll walk through “war stories” and how we solved them. We’ll address lawsuits, board complaints, and doctors who went to prison.

Speaker: Jeff Segal, MD

OBJECTIVES

Prevent escalation of conflict into an online reputational assault, a lawsuit, or board headache
Review how lawsuits against doctors develop
Explain the impact of effective communication with patients and how it prevents conflicts and lawsuits
Describe how financial misunderstandings can morph into a lawsuit
Discuss how regulators and lawyers can shut down a practice
Avoid ugly outcomes with the administrative, civil, and criminal justice systems

Expiration Date: December 31, 2026

The AOIA designates this activity for a maximum of 1.0 AOA Category 2-A Credit. Physicians should claim only the credit commensurate with the extent of their participation in the activity.